Terms of use
Effective November 12, 2026
The service
PermitReply, by Ettix, formats the review comments and the responses you enter for a City of Austin residential plan review into a PDF response letter, in your browser. It does not submit, file or send anything to the City of Austin, does not review plans, check code compliance or write responses, does not give legal, design or engineering advice, and does not guarantee or predict any review outcome. PermitReply is not affiliated with or endorsed by the City of Austin.
Free and paid use
- Free: entering and importing comments, the editable rows, the complete on-screen preview, the blank template and the fictional sample.
- Response letter: $39.00 USD, one time, for one review round: the paginated PDF response letter for one permit number and Update number, re-downloadable and editable for that round. No subscription. The purchase is bound to the project ID and a SHA-256 fingerprint of the permit number and Update number; it does not cover another review round or another permit.
- Payments are taken by Square or PayPal. The unlock is issued only after the provider confirms the payment. If something went wrong with a purchase, contact us.
Your responsibilities
- Copy the review comments accurately and describe only changes you actually made.
- Check every response and reference against your revised plans before you submit.
- Submit your Update to the city yourself, following the city’s current instructions.
- Do not attempt to get around the payment verification or interfere with the service.
Output
The letter contains the text you entered, with fixed headings. It is provided as is, without warranty. To the extent permitted by law, our liability is limited to the amount you paid for the affected review round.
Your data
Your permit details, comments and responses are handled in your browser and never uploaded. See the privacy notice for exactly what reaches our server.
Changes
We may update these terms; the effective date above changes when we do. Purchases already made keep the scope described when you paid.